{"id":49,"date":"2024-08-13T14:52:29","date_gmt":"2024-08-13T13:52:29","guid":{"rendered":"https:\/\/ticketplan.com\/?page_id=49"},"modified":"2026-06-25T12:50:53","modified_gmt":"2026-06-25T11:50:53","slug":"about-us","status":"publish","type":"page","link":"https:\/\/ticketplan.com\/en\/about-us\/","title":{"rendered":"About us"},"content":{"rendered":"\n
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ABOUT US<\/p>\n\n\n\n

WHO ARE WE<\/strong><\/h1>\n\n\n\n

Established in 1999, TicketPlan are the original innovators and market leaders in providing booking refund solutions.<\/p>\n\n\n\n

We are partnered with many of the leading ticketing companies, booking platforms, venues, events, travel providers and sports clubs across the UK, Europe and North America.<\/p>\n\n\n\n

There is no one size fits all global solution when it comes to booking refund insurance and protection as each country or in the US, each State has its own rules, regulations and tax rates, they will all view the product differently.<\/p>\n\n\n\n

With this in mind, we tailor our solutions to suit each of our partners\u2019 needs and the different markets in which they operate providing a customised solution which optimises attachment and additional revenue generation.<\/p>\n<\/div>\n\n\n\n

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WHY US<\/p>\n\n\n\n

WHAT WE DO<\/strong><\/h1>\n\n\n\n

TicketPlan provides protection to ticket buyers providing them with a refund if they are unable to attend pre-booked events, due to a wide range of unforeseen circumstances.<\/p>\n\n\n\n

Our flexible insurance provides attendees with a piece of mind and provides your organisation with a zero cost additional revenue stream.<\/p>\n\n\n\n

Implementation is simple and quick, allowing you to focus on what really matter: providing tickets to amazing experiences. Our unrivalled customer service ensures that you and your attendees can rely on TicketPlan to enhance and protect your brand. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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<\/path><\/path><\/svg><\/p>\n\n\n\n

ZERO COST INCOME<\/strong><\/h2>\n\n\n\n

Developing a revenue stream at no cost for our partners.<\/strong><\/p>\n<\/div>\n\n\n\n

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ASSURANCE<\/strong><\/h2>\n\n\n\n

We handle all refund claims, so our partners can focus on their own business.<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

WIDE COVERAGE PROTECTING TICKET BUYERS<\/strong><\/h1>\n\n\n\n
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WIDE COVERAGE PROTECTING TICKET BUYERS<\/strong><\/h2>\n
\n
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<\/path><\/path><\/path><\/path><\/svg>

Sickness<\/span><\/p>\n

Unexpected illness, accident or death of the customer or one of their family members.<\/p>\n <\/div>\n\n

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Burglary & Fire<\/span><\/p>\n

Burglary or Fire in the customer’s home.<\/p>\n <\/div>\n\n

\n

<\/path><\/path><\/svg>

Bad weather<\/span><\/p>\n

Weather conditions where the government warns against travel but the event still occurs or the attraction remains open.<\/p>\n <\/div>\n\n<\/div>\n\n

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Your cover<\/span><\/p>\n

We tailor the insurance cover to your needs. Special requirements are taken into account wherever possible.<\/p>\n <\/div>\n\n

\n

<\/path><\/path><\/svg>

Armed Forces
call up<\/span><\/p>\n

Call-up to the armed forces\/cancellation of the originally agreed leave.<\/p>\n <\/div>\n\n

\n

<\/path><\/path><\/svg>

Witness in court<\/span><\/p>\n

In the event of a client being summoned to court proceedings.<\/p>\n <\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

ABOUT US WHO ARE WE Established in 1999, TicketPlan are the original innovators and market leaders in providing booking refund solutions. We are partnered with many of the leading ticketing companies, booking platforms, venues, events, travel providers and sports clubs across the UK, Europe and North America. There is no one size fits all global […]<\/p>\n","protected":false},"author":3,"featured_media":34,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-49","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nAbout us - TicketPlan EN<\/title>\n<meta name=\"description\" content=\"Established in 1999, TicketPlan are the original innovators and market leaders in providing booking refund solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ticketplan.com\/en\/about-us\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"About us - TicketPlan EN\" \/>\n<meta property=\"og:description\" content=\"Established in 1999, TicketPlan are the original innovators and market leaders in providing booking refund solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ticketplan.com\/en\/about-us\/\" \/>\n<meta property=\"og:site_name\" content=\"TicketPlan EN\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-25T11:50:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ticketplan.com\/en\/wp-content\/uploads\/sites\/6\/2024\/08\/tplogoopt.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ticketplan.com\\\/en\\\/about-us\\\/\",\"url\":\"https:\\\/\\\/ticketplan.com\\\/en\\\/about-us\\\/\",\"name\":\"About us - 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